Fodderly Privacy Policy

Fodderly App & Website — app.fodderly.in

Fodfarm Livestock Private Limited, a private limited company incorporated under the Companies Act, 2013 (CIN: U46204GJ2024PTC156633), having its registered address at 705, Satyam-64, Opp. Gujarat High Court, SG Highway, Ahmedabad – 380061 (hereinafter referred to as "We", "Us", "Our" or "Company", which expression shall mean and include its affiliates, successors and assigns) is the owner and proprietor of the website https://app.fodderly.in/ and the mobile application 'Fodderly' ("Site").

This privacy policy ("Privacy Policy") constitutes a legally binding agreement between you ("You" or "Your", "User"), as a user of the Site, and Us. Capitalised terms used but not defined herein shall have the meaning assigned to such terms in the Terms and Conditions. The Site adheres strictly to current information technology and data protection laws, rules and regulations. To ensure compliance, the Company has adopted this Privacy Policy to set out the manner in which it handles information provided by You in relation to Your use of the Site, including how sensitive or personal information is collected, received, stored, processed, disclosed, transferred, dealt with and handled. We reserve the right, in Our sole discretion, to terminate access to the Site and/or other mediums at any time, without notice, for general maintenance or any reason whatsoever. We shall not be responsible for confirming transactions, including whether they are legal and valid under applicable law, and reserve the right, at Our sole discretion, to decline any request without assigning a reason.

You are advised to read this Privacy Policy carefully and fully understand the nature and purpose of gathering and/or collecting sensitive, personal and other information, and its usage, disclosure and sharing. This Privacy Policy does not cover information you may choose to share with other users of the Site.

This Privacy Policy details how We handle and maintain information collected when You use Our Services. Use of Our Services is governed by Our Terms and Conditions, available at https://app.fodderly.in/terms-and-conditions/.

We may update this Privacy Policy to reflect changes to Our practices. We encourage You to periodically review this page for the latest information on Our privacy practices. We are not obliged to share with You any such updates, whether material or otherwise, and it shall be Your responsibility to keep Yourself updated. Changes will be effective immediately upon being posted on the Site, and continued use of the Site after changes take effect constitutes Your acknowledgement and acceptance of the revised Privacy Policy.

Your use of Our Services, or otherwise giving Your information, constitutes consent to the terms contained in this Privacy Policy, and You will be deemed to have read, understood and agreed to the practices and policies described herein. If You do not agree with the terms in this Privacy Policy, You should not use Our Services. By voluntarily providing Us with Your information, You are consenting to Our use of it in accordance with this Privacy Policy.

1. Applicability

2. Definitions

3. Information We Collect

  1. Information that You provide. We collect personally identifiable information about you when you affirmatively choose to submit it to us, including Personal Information and Sensitive Personal Information. This occurs when you engage in activities on our Site, such as creating an account, discovering fodder, participating in online communities, filling out surveys, or requesting information about our services. You may be asked to provide information including first and last name, email address, pin-code, address, telephone or mobile number, date of birth, age, identity number, and photograph. Engaging in these activities is optional. We aim for transparency and compliance with relevant data protection regulations, including data-minimisation and informed-consent principles.
  2. From time to time we may automatically collect certain information that may be considered Personal Information or Sensitive Personal Information, such as the IP address of your computer or network connection, your location, information about your internet connection and mobile device, cookie information, web beacon information and details of the web pages you visit, your preferences and settings such as time zone and language, and your searches and the results you select. We may also collect information from you during phone calls or email correspondence with Our representatives, and any content you create or upload while using Our Services — for example, pictures, fodder-related information, calendar reminders, and requests for services performed by a third-party provider.
  3. Payment processing information. We may collect information related to the manner and mode of payments You typically use on the Site, including details of Your bank account and other e-wallet accounts, or other payment information.
  4. Usage information. We may collect information such as the time and date of Your visit, Your location, the pages and content You access, and the number of times You return to the website. This is used in aggregate for Our internal marketing and similar purposes. We may integrate third-party website technology (e.g., Google Analytics) to accomplish this, and may use similar technologies for security and fraud-detection purposes.
  5. Partner information. We partner with certain third-party vendors to offer You some services and may receive certain information directly from those third parties. We will not collect Sensitive Personal Information from You unless the collection is considered necessary for the purpose for which it is being collected.

4. Collection and Use of Phone Numbers

  1. Data collected. We collect phone numbers from Our users for account verification and user identification. This information is collected only after obtaining explicit consent from the user.
  2. Data shared. We do not share this information with third parties unless necessary for providing customer support and with user consent.
  3. With whom it's shared. You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customise, support, and market our Services. We store information for as long as necessary for the purposes identified in this Privacy Policy, including to provide our Services or for other legitimate purposes, such as complying with legal obligations, enforcing and preventing violations of our Terms, or protecting or defending our rights, property, and users.
  4. Data used. Phone numbers are securely transmitted and stored in accordance with industry-standard security protocols.
  5. For what purpose. We require certain information to deliver our Services, without which we cannot provide them to you. Safety, security, and integrity are an integral part of our Services. We use information we have to verify accounts and activity; combat harmful conduct; protect users against bad experiences and spam; and promote safety, security, and integrity on and off our Services, such as by investigating suspicious activity or violations of our Terms and policies, and to ensure our Services are being used legally.

5. How We Use Your Information

  1. We use the information We collect to provide You with Our Services and to coordinate Your requests for related third-party vendor services. We use Your information as necessary to facilitate communication between You and Us regarding the Services, to improve Our Site, and to learn how it is used and accessed. We may use Your information to contact You about new services, promotions, opportunities, and other general information We believe will be of interest to You. We may also analyse user behaviour as a measure of interest in and use of the website, and may disclose such analyses to advertisers or other third parties in aggregate form (such as overall patterns or demographic reports) that do not describe or identify any individual user.
  2. As necessary to provide the Services, We share pertinent Personal Information with select affiliates and partners for customer support, account management, and similar purposes. We do not sell, trade, share, or rent Personal Information provided by You to Us to third parties who provide no affiliated services or support.
  3. We may disclose information about You to third parties if We have a good-faith belief that We are required to do so by law or legal process, to respond to legal claims, or to protect Our rights, property, or safety, or the rights, property, or safety of others. We may disclose information about You to a successor organisation in the event of a merger, acquisition, bankruptcy, or other sale or disposition of Our assets (or in connection with related diligence). The successor organisation's use and disclosure of Your information will continue to be subject to this Privacy Policy unless a court orders otherwise, or the successor gives You notice — with an opportunity to opt out — that Your information will be subject to its own policy.
  4. To the extent We use Your personal information to market to You, We will provide You the ability to opt out. We will ask for Your permission to access Your camera, photo gallery, location and device information: (i) to send commercial communication regarding Your orders or other products and services; and (ii) to enhance Your experience on the Site and provide access to products/services offered by sellers, affiliates, partners or lending partners. Your access to these products/services may be affected if permission is not provided. We collect and analyse demographic and profile data about users' activity on Our Site to improve Our offerings, and use Your IP address to help diagnose server problems, administer the Site, identify You, and gather broad demographic information.

6. Access to User Information

  1. You have the right, upon request, to access and review Your information provided to Us. You may decline to submit identifiable information through the website, in which case You may not be able to access certain features/parts of it. Registered users may update or correct their information at any time by logging into their account. If You believe any information We hold is inaccurate, You may write to Us at support@fodderly.in. It is Your responsibility to ensure the information You provide remains accurate and up to date.
  2. Information collected by Us shall not be retained for longer than required for the purpose for which it may lawfully be used, or as otherwise required by law.
  3. You have privacy rights over the information We process about You. You can choose to opt out of third-party sharing, object to or restrict Our use of Your personal information, delete, change or correct it, or access it, by filling out the inquiry form.
  4. With your consent: We'll share personal information outside Fodderly when We have Your consent. We'll ask for explicit consent to share any sensitive personal information, and before using Your information for a purpose not covered by this Privacy Policy.

7. Updating Your Information

If You wish to amend or update Your Personal Information or Sensitive Personal Information, You may do so by emailing support@fodderly.in with Your request. A member of Our customer support team will follow up regarding Your request.

8. Storage and Security

  1. We endeavour to securely store all information We gather within databases controlled by Us. However, We may store information in locations outside Our direct control — for instance, on servers or databases co-located with hosting providers.
  2. Our databases are stored on servers secured behind a firewall; access is password-protected and strictly limited. However, no method of transmission over the internet or electronic storage is 100% secure. While We strive to use reasonable security practices and procedures, We cannot guarantee absolute security.
  3. We use reasonable safeguards to preserve the integrity and security of Your information against loss, theft, unauthorised access, disclosure, alteration, destruction, reproduction, use or amendment.
  4. Information collected from You may be transferred to, and stored at, a destination inside or outside India. By submitting Your information on Our website, You agree to this transfer, storage and/or processing. We shall take such steps as We consider reasonably necessary to ensure Your information is treated securely and in accordance with applicable laws.
  5. While using the Site, You accept the inherent security implications of data transmission over the internet, which cannot always be guaranteed as completely secure. Your use of the Site is at Your own risk.
  6. We assume no liability for any disclosure of information due to errors in transmission, unauthorised third-party access, or other acts of third parties, or acts or omissions beyond Our reasonable control, and You agree not to hold Us responsible for any such breach or disclosure.
  7. You consent to the sharing of Your User Information with third-party service providers, including payment gateways, to process payments and manage payment card information. We do not have direct control over, or responsibility for, Your payment card account information, and assume no liability for its disclosure due to errors in transmission, unauthorised third-party access, or other causes beyond Our control.
  8. In the event We become aware of any breach of the security of Your information, We endeavour to take appropriate action, to the best of Our ability, to remedy such a breach.

9. Confidentiality

  1. As a registered user with an account and password, You are responsible for keeping Your password confidential.
  2. We will keep confidential and protect any and all information provided by You, except where disclosure is required or permitted by law.
  3. We provide access to Your information to employees, agents, advisors and consultants who We believe reasonably need it to provide services to You or perform their jobs.
  4. These confidentiality restrictions do not apply to disclosure that is:
    1. required by the applicable law of any jurisdiction;
    2. required by any applicable securities exchange, supervisory, regulatory or governmental body to which the relevant party is subject or submits, whether or not the requirement has the force of law;
    3. made by Us to Our shareholders, managers, advisors and affiliates; or
    4. made to employees and representatives on a need-to-know basis, provided such persons are contractually required to treat the information as confidential, on terms no less strict than this Policy.
  5. You shall maintain confidentiality in relation to all information and agree not to disclose it unless required by law.
  6. You hereby authorise Us to contact You with offers through emails, calls, SMS, or any other medium for campaigns, promotions or similar activities.
  7. You agree that such methods of contact do not classify as "unsolicited commercial communication" under the guidelines of the Telecom Regulatory Authority of India ("TRAI"), and agree to indemnify Us, along with Our directors and employees, against losses or damages incurred due to any action taken by TRAI or any other authority arising from an erroneous complaint raised by You in this regard.

10. Social Features of Our Website

  1. If You provide information in any social feature of the website (for example, via an online discussion forum) or to any other party through the website or Services, You are choosing to share that information with others, and We will be unable to control how, when, or with whom those other parties may share it.
  2. You shall not post, host, display, upload, modify, publish, transmit, store, update or share any information/content on the Site that:
    1. belongs to another person and to which You do not have any right;
    2. is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relates to or encourages money laundering or gambling, or is otherwise contrary to law;
    3. is harmful to a child;
    4. infringes any patent, trademark, copyright or other proprietary right;
    5. violates any law for the time being in force;
    6. deceives or misleads the addressee about the origin of the message, or knowingly and intentionally communicates information that is patently false or misleading but may reasonably be perceived as fact;
    7. impersonates another person;
    8. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or incites a cognisable offence or insults another nation;
    9. contains a software virus or other code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; or
    10. is patently false and untrue, published with intent to mislead or harass a person, entity or agency for financial gain, or to cause injury to any person.

11. Your Use of Information

  1. You may use the Site and Our other mediums only for legitimate purposes, and not for any fraudulent or speculative reservations.
  2. You are restrained from altering, duplicating, distributing, transmitting, reproducing, publishing, licensing or selling any information, products or services acquired from Us, by any means.
  3. We may provide You access to photographs, graphics, video or other material protected by intellectual property laws. You shall not copy, modify, transmit or create derivative works of such material, or of any intellectual property registered by Us.
  4. You understand and acknowledge that any material obtained by You or Your permitted assigns in relation to Our Services is entirely at Your risk. You are solely responsible for any damage to Your computer systems or loss of data resulting from downloading such material.

12. Indemnity

You agree to indemnify and hold Us harmless from:

  1. any actions, claims, demands, suits, damages, losses, penalties, interest and other charges and expenses (including legal fees and other dispute-resolution costs) made by any third party due to or arising out of any violation of the terms of this Privacy Policy;
  2. any acts or deeds, including non-compliance or violation of any applicable law, rule or regulation, on Your part; and
  3. fraud committed by You.

13. Governing Law and Dispute Resolution

  1. In accordance with applicable laws, the details of Our Grievance Officer are provided below. You may:
    1. request access to Your Sensitive Personal Information;
    2. report any grievances in relation to Your Sensitive Personal Information; or
    3. report any security breach in relation to Your Sensitive Personal Information;
    to the Grievance Officer named below.

Grievance Officer: Gaurav Chaudhari
Email: support@fodderly.in

  1. This Privacy Policy shall be governed by and construed in accordance with the laws of India, and subject to the provisions of arbitration set out herein, the courts at Ahmedabad, India shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Privacy Policy.

14. Undertaking from You

You hereby undertake as follows:

  1. You agree that You can enter into a legally binding contract as stipulated under the Indian Contract Act, 1872. If You are under the age of 18 and want to use Our Services, You may do so only with the involvement of a parent or guardian.
  2. You expressly undertake to provide Us, where applicable, with information that is true, accurate and valid, and acknowledge that any default or deficiency may render the provision of Our products or services inapplicable.
  3. You shall be responsible for ensuring compliance with these terms and any other rules We may have, including terms governing service fees. If You do not agree with any part of such terms, You must not avail of any of the Services.

15. Force Majeure

  1. We shall not be liable for delays, or inability to perform, in whole or in part, Our obligations due to causes not attributable to Our acts or omissions and beyond Our reasonable control ("Force Majeure"), such as acts of God, pandemics, fire, strikes, cyber-attacks, embargo, acts of government, acts of terrorism or other similar causes.
  2. You agree and acknowledge that in such Force Majeure circumstances, We may be unable to honour Services even if and where confirmed.

16. Log Files

We follow a standard procedure of using log files, which log visitors when they visit websites. This is standard practice among hosting providers and forms part of hosting services' analytics. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. This is not linked to any personally identifiable information. Its purpose is to analyse trends, administer the Site, track users' movement on the website, and gather demographic information.

17. Cookies and Web Beacons

  1. Like any other website, We use 'cookies' — small files that reside on Your computer's hard drive, generally containing an anonymous unique identifier, and accessible only by the website that placed them ("Cookies").
  2. These Cookies are used to store information including visitors' preferences and the pages they accessed or visited, and are used to optimise users' experience by customising Our web page content based on browser type and/or other information.
  3. You may refuse to accept Cookies by activating the relevant setting on Your browser; however, doing so may prevent You from accessing certain parts of Our website. Unless You have adjusted Your browser settings to refuse Cookies, Our system may issue Cookies when You log on to the website. Cookie use by Our partners, affiliates, advertisers or other third parties is not covered by this Policy.

18. Advertising Partners' Privacy Policies

  1. Third-party ad servers or ad networks use technologies like cookies, JavaScript, or web beacons in their advertisements and links appearing on Our website, which are sent directly to users' browsers. They automatically receive Your IP address when this occurs. These technologies are used to measure the effectiveness of advertising campaigns and/or to personalise advertising content You see on websites You visit.
  2. We have no access to, or control over, cookies used by third-party advertisers.

19. Third-Party Privacy Policies

  1. Our Privacy Policy does not apply to other advertisers or websites. We advise You to consult the respective privacy policies of these third parties for more detailed information, including their practices and opt-out instructions. You can disable cookies through Your individual browser options; more information on cookie management can be found on the respective browsers' websites.
  2. The Company shall be at liberty to disclose, and You hereby provide Your consent to disclosure of, Your information to any other third party for the purposes specified in this Privacy Policy. To provide You with a better service, We use certain third-party platforms who may retain some User Information provided by You to them.
  3. The Company may disclose or transfer Your information (personal or otherwise) to any third party if the Company sells, transfers or divests all or a portion of its business or assets to another company in connection with, or during negotiation of, any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding. Such third parties shall be contractually bound not to further disclose any personal information disclosed to them.
  4. The Company may need to disclose Your information if required by law, including to: (i) comply with a legal obligation; (ii) protect and defend the Company's rights or property, including to enforce Our agreements, policies, and Terms of Use; (iii) protect the personal safety of the Company, its members, employees, Users, or any person, in an emergency; and (iv) protect the Company from incurring legal liability. In such an event, the Company is under no obligation to inform You or seek Your approval or consent.

20. Consent to Transfer

We operate only in India. If You are located outside India, please be aware that information We collect will be transferred to and processed in accordance with the laws governing such activity in India. By using Our website or Services, or providing Us with any information, You consent to this transfer, processing and storage of Your information in India pursuant to applicable law.

21. Waiver

No failure or delay in exercising any right, power or remedy by Us under this Policy shall operate as a waiver thereof. No single or partial exercise of any right, power or remedy under this Policy by Us shall preclude any further exercise thereof, or the exercise of any other right, power or remedy by Us.